Terms of service

TERMS OF SERVICE

Last Updated: October 22, 2026

OVERVIEW

This website (voleq.ca) is operated by VOLEQ. Throughout the site, the terms “we”, “us” and “our” refer to VOLEQ. VOLEQ offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority in your province or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (VOLEQ RECOVERY HARDWARE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

SECTION 6 - HEALTH & WELLNESS DISCLAIMER

PLEASE READ THIS SECTION CAREFULLY PRIOR TO USING ANY VOLEQ DEVICE.

  1. Not Medical Advice: VOLEQ devices, products, and related content are designed exclusively for general physical recovery, muscle relaxation, temporary stress relief, and general mobility support. They are not medical devices and are not intended to diagnose, treat, cure, mitigate, or prevent any injury, disease, or medical condition.

  2. Consultation with Healthcare Professionals: You should always consult with a qualified medical doctor, physician, or physical therapist before using VOLEQ products if you are pregnant, wear a pacemaker or cardiac defibrillator, suffer from deep vein thrombosis (DVT), diabetes, severe varicose veins, open wounds, acute joint inflammation, or any underlying neurological or cardiovascular conditions.

  3. Assumption of Risk: Use of VOLEQ recovery equipment is done entirely at your own risk. VOLEQ assumes no responsibility or liability for personal injury, adverse physical reactions, or damages resulting from misuse, overuse, or failure to follow supplied product safety instructions.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 - THIRD-PARTY LINKS & TOOLS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 9 - INTELLECTUAL PROPERTY RIGHTS

The VOLEQ brand name, logo mark, graphics, text, website layout, imagery, and product designs are the exclusive intellectual property of VOLEQ. You may not use, alter, reproduce, or distribute any part of our intellectual property without prior written consent from VOLEQ.

SECTION 10 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada and the applicable provincial laws therein.

SECTION 11 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 12 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@voleq.ca.