Refund policy

Last updated: October 26, 2026

Thank you for shopping at Voleq! We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and exchanges.

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products. We offer a 30-Day Money-Back Guarantee, which starts from the date you receive your item.

  • If you are not completely satisfied with your purchase within 30 days of delivery, you are eligible for a full refund or exchange.

  • To be eligible under the 30-day guarantee, please ensure the item is returned in its original condition, unused, and with all original packaging and tags attached.

2. 90-Day Maximum Return Window

Please note that we cannot accept any returns, refunds, or exchanges after 90 days from the original date of purchase, regardless of delivery date or usage.

  • Within 30 Days of Delivery: Eligible for a full refund under our 30-Day Money-Back Guarantee.

  • Between Day 31 (post-delivery) and 90 Days from Purchase: Eligible for returns, store credit, or replacement (subject to inspection and merchant approval).

  • After 90 Days from Purchase: Final sale. No returns, refunds, or store credits will be processed.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our Customer Support team at hello@voleq.ca with your Order Number and the reason for the return.

  2. Once your request is reviewed and approved, we will provide you with the return shipping address and instructions on how to send back your package.

  3. Package the item securely to avoid damage during transit.

Please note: Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs

  • Return Shipping: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.

  • Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

  • Once your returned item is received and inspected, we will send you an email notifying you that we have received your package.

  • If approved, your refund will be processed promptly, and a credit will automatically be applied to your original payment method within 5–10 business days (depending on your card issuer).

6. Damaged or Defective Items

  • Transit Damage: Voleq is not responsible for damage, loss, or theft that occurs during transit unless you purchased our 1-Year Warranty. If you purchased the warranty and your item arrived damaged during delivery, please contact us immediately at hello@voleq.ca with photos of the damaged product and packaging.

  • Manufacturing Defects: If your product has a manufacturing defect unrelated to shipping damage, it is covered under our 30-Day Money-Back Guarantee. Please inspect your order upon receipt and contact us within 30 days of delivery so we can issue a replacement or refund.


Contact Us

If you have any questions or need assistance regarding our Return & Refund Policy, please reach out to us:

  • Store Name: Voleq

  • Email: hello@voleq.ca